ACLU: Many Connecticut Police Departments Discourage Civilian Complaints

The ACLU reports says many departments make it difficult for civilians to file complaints against officers. In Madison, the ACLU was unable to get information about the complaint process. Madison PD says it does have an easy-to-follow process.


Police departments across Connecticut routinely make it difficult for civilians to file complaints against their officers in a number of ways, including failing to make complaint forms available, refusing to accept anonymous complaints, imposing time limits on receiving complaints and requiring sworn statements or threatening criminal prosecution or a civil lawsuit for false statements.

Those are the findings of a non-scientific survey conducted by the American Civil Liberties Union of Connecticut and released Tuesday. The barriers to filing complaints that the ACLU cites in the study fly in the face of “best practices that are widely accepted by law enforcement experts,” on the processes police departments should follow for accepting civilian complaints, the agency said.

In Madison, the ACLU reports that the person calling the police department to obtain information was "unable to get answers during the two calls." The person calling was requesting information about how someone files a complaint, whether the complaint can be made anonymously, and whether an illegal immigrant making a complaint would prompt a call to immigration.

Madison one of many departments reported as not providing information to ACLU

The Madison Police Department was one of many departments that did not provide information, the report says.

"Many police employees who responded to our telephone survey about civilian complaint procedures could not answer our questions, refused to answer our questions, provided inaccurate information or contradicted information from other employees," the ACLU report says.

Madison Police Officer Joseph Race, a police department spokesman, said he was surprised to read about the results. He said the department received a copy of the survey Wednesday.

Madison Police Department spokesman said department tries to make complaint process accessible

"I'm not sure when exactly the survey was done, so I can't answer as to what happened when they called," he said. But, he said, the police department does have a complaint process, it is easy to follow, and the department tries to make it accessible to people making a complaint.

He said in one recent situation, a woman who was limited in her mobility wanted to make a complaint, so a police officer went to her home with the complaint form. "She sent it in and it is under review at this time," Race said. "We will go to that extent."

The Madison Police Department website has on it the department's code of ethics, and a complaint form that can be downloaded, on the forms page. Race said complaints also can be made verbally, at the police department, or in writing on a plain piece of paper.

Chief and commander have open door policy, spokesman says

He said Madison Police Chief Jack Drumm maintains an open door policy, and that he welcomes meetings with members of the public. Complaints also can be made to Madison Police Commander John J. Rich, Drumm's second in command, Race said.

"The department will investigate all complaints," he said. "They can make that complaint in person or in writing. And we do have a form here at the police station, it's on the wall in the lobby, you wouldn't even have to talk to an officer."

He said that form then could be submitted to Drumm or Rich. "It can be anonymous and it can be made by a third party," he said. He added, that for complaints to be pursued, the police would have to have information that would allow them to corroborate the claim, particularly if it is anonymous.

"We will ... investigate it, no matter how it comes in"

"But we will take those complaints and investigate it, no matter how it comes in," he said.

With regard to the ACLU's question about immigration, Race said an illegal immigrant coming in to make a complaint about police misconduct would not be automatically reported to immigration. "If they are coming in to report police misconduct, no, we're not just going to call immigration," he said.

Race said the department values the complaint process as one of the many ways it tries to stay in touch with the community. "We want to make sure we're doing things the right way," he said.

Civilian police commission, appointed by the Board of Selectmen, provides oversight to the department

In addition to the police department's official complaint process, Madison also has a five-member civilian police commission that provides oversight to the police department and police chief.

Police commission members currently include Chairman Eric Thornburg, Thom Cartledge, Ed Dowling, Garry Gyneizs, and Marietta Lee.

The Madison Police Commission members are appointed by the town's Board of Selectmen, also all civilians and town residents. Madison Selectman Al Goldberg is the Board of Selectmen's liaison to the police commission. Other members of the Board of Selectmen include First Selectman Fillmore McPherson, Joe MacDougald, Diane Stadterman, and Joan Walker.

ACLU says results reveal need for statewide standards

The results from police departments statewide, the ACLU said in a press release, “reveal a need for statewide standards to ensure that civilians with complaints about police misconduct will not be turned away, intimidated or silenced.”

“We’ve been hearing from too many people who have had difficulty filing complaints with their local police departments,” said David McGuire, staff attorney for the ACLU of Connecticut, who supervised the study. “We rely on the police for our safety, and we’re grateful for their service. But we also entrust police officers with extraordinary authority, including the power to use deadly force, and this must be balanced by accountability, with a clear and reliable method for civilians to register their concerns about police conduct.”

You can view a PDF of the agency's findings posted with this article.

ACLU report based on telephone survey of 104 Connecticut police departments

The ACLU report was based on a telephone survey of 104 Connecticut police departments and agencies, including 92 municipal departments and the state’s 12 police barracks. The survey found that:

Twenty-three percent of municipal police departments (excluding state police) reported having no complaint form for civilians to fill out.

Sixty-one percent of the municipal police agencies in Connecticut told callers they don’t accept anonymous complaints, although law-enforcement policy experts strongly agree that police should accept complaints made anonymously. Another 10 percent could not or would not answer the question about anonymous complaints.

Most complaint forms contain warnings of criminal prosecution for false complaints, including Madison's form

Nearly two-thirds of the complaint forms posted online by municipal police departments in Connecticut contain warnings of criminal prosecution for those making false complaints, though such action is widely considered a deterrent to those with legitimate complaints.

Madison's form does include such a warning, right above the area on the form where a signature is required:

I make this statement of my own free will and accord, without threat or promise. I understand that giving a false statement is punishable under section 53a157 of the Connecticut General Statutes ... I have read the above information and it is the truth to the best of my knowledge.

Nearly half the complaint forms posted online by municipal police departments in Connecticut mention a requirement for complainants to file a sworn statement, though law enforcement policy experts recommend strongly against demanding such statements. Employees at several departments without online forms also mentioned the requirement to ACLU callers.

Just a third of the departments in the survey clearly stated that immigration authorities would not be called against a civilian complainant. More than half did not answer or expressed some degree of uncertainty and 15 percent said they would definitely report a complainant to immigration authorities.

Ex Republican December 06, 2012 at 06:15 PM
Patch Please give the M&M Girls something useful to do. They are good reporters. They just need a little direction.
Pem McNerney (Editor) December 06, 2012 at 06:19 PM
The M&M girls. Great.
Sadly No December 06, 2012 at 08:26 PM
Once again, Drumm says one thing, but does another
Matt December 07, 2012 at 03:33 AM
How is advising complainants that making a false statement on an official report is illegal considered "discouraging". If it wasn't illegal, the whiners in this town would make up false complaints every time they get a speeding ticket. They work all day long with a target on their backs. I don't see how that small amount of protection from malicious false accusations to get out of a speeding ticket or crime is inappropriate. The ACLU's study doesn't appear to be of much value. They intentionally followed improper and meaningless steps to intentionally get negative results. Randomly asking police officers how to make a complaint?? That doesn't even make sense. Anyone that calls or goes to the station, or goes to the website, can make a complaint without any difficulty or hoops. What more does the ACLU want?? A golden invitation and complaint forms mailed to every resident, complete with prepaid postage?
Jane Smith December 07, 2012 at 01:48 PM
I don't see why it would be a problem for police to report illegal immigrants after they come in to make a report and make themselves known, after all, they are living here illegally, are they not? It seems only fair to me that everyone who isn't living lawfully be apprehended, not just tax paying citizens.
Jane Smith December 07, 2012 at 02:02 PM
Perhaps the ACLU would like the pd's to make up a form and give it to every person they respond to or arrest, rating the officers performance and overall satisfaction with the experience/arrest process, because they want repeat business, right?
Matt December 07, 2012 at 02:41 PM
On a scale of 1-10, with 1 being least satisfied and 10 being most satisfied: 1) How happy are you with your arrest? 2) Were your handcuffs comfortable? 3) Was the police officer polite despite you resisting arrest and biting him?
CCL December 07, 2012 at 03:37 PM
Not surprised that people have problems filing complaints here. Madison cops have never helped me or my family when we really needed them. They are not objective and they use intimidation. I have learned that they are not good for anything and I have no respect for them anymore.
Laura G. December 07, 2012 at 03:38 PM
I had an episode recently with a Madison Police Officer where he was entirely rude and condescending to me for no apparent reason. I am a 60 year old long time resident of Madison who felt the behavior was extremely inappropriate.
Jane Smith December 07, 2012 at 04:35 PM
Are you saying if you were younger than 60 it would be ok for him to be rude and condescending to you? Perhaps you have a certain attitude you are unaware of, that gives people a reason to be rude, like the fact that you feel 60 year old, long time residents of Madison are entitled to be treated better than everyone else.
Jane Smith December 07, 2012 at 05:27 PM
questionnaire continued: 4. Would you come back and committ crime in this town again? 5. Would you recommend the town of Madison to your law breaking friends?
Laura G. December 07, 2012 at 07:06 PM
I am simply saying that I treated the officer politely and with respect and would have expected the same from him. I also believe that the young should be respectful of their elders - call me old fashioned! There was simply no excuse for his rude behavior.
Jane Smith December 07, 2012 at 07:21 PM
I don't know what your "episode" entailed but being dispatched to a call somewhere isn't arriving to a party. Officers have to be on guard, assess the situation, get answers to questions and maybe don't always come across as polite because they have a job to do with multitasking that isn't the same as socializing.
Fred December 07, 2012 at 07:42 PM
For many years, complaints against Madison Police Officers were routinely ignored by the Department. For example, the parents of an underage female Madison Police Explorer complained to the Department that their daughter was engaged in a sexual relationship with a Madison Police Officer. A Lieutenant ordered the accused Officer not to ride alone with the Explorer. Former Chief Jakubson, who never believed that his officers were engaged in wrongdoing despite overwhelming evidence to the contrary, countermanded the Lieutenant’s order, and permitted the two to ride alone together. After the parents took the matter to the First Selectman, it was revealed that the two were in fact engaged in sexual relationship. Hopefully, things have changed under Chief Drumm.
Sadly No December 07, 2012 at 08:03 PM
There are no bad cops in Madison now that Chief Drumm is here. If there were, I'm sure there would be some "family issues" they would have to deal with.
Fred December 07, 2012 at 08:08 PM
The only time that complaints against its Officers were taken seriously by the Department, was when the complained-of behavior was captured on videotape, for example, the theft by an on-duty Madison Police Officer of a 50-pound plastic trash bag full of lobsters from Lenny & Joe's. Beebe Marine's Complaint regarding theft of inventory by the same Madison Police Officer a few months earlier was ignored.
Ellen December 08, 2012 at 02:02 AM
Are you trying to introduce class warfare into this discussion, Ms. Smith?
Jane Smith December 08, 2012 at 04:45 AM
No, Ellen, I am not.
Matt December 09, 2012 at 01:34 AM
In other news: http://www.theonion.com/articles/aclu-defends-nazis-right-to-burn-down-aclu-headqua,1648/
Nancy December 09, 2012 at 05:18 PM
First of all, who cares what the ACLU thinks! Most people don't realize they were started by communists. Yea, doubters, look it up. Also, you negative police people need to get over the former police department (Jakubson, lobsters). They have nothing to do with Chief Drumm and the "new" department. And, Jane Smith, is so right - the PD does not come to your call for socializing. If you want someone sweet, nonjudgmental, and acts like your best friend CALL YOUR MOTHER. If you want someone to come that can deal with a crisis call the PD.
Fred December 09, 2012 at 06:29 PM
1. The subject of the article was complaints against Police Officers. I was just pointing out that, historically, complaints against Madison Police Officers, many of which were meretorious, have been ignored by the Department. 2.The majority of the work performed by the Madison Police Department is responding to home security system false alarms. Of the remainder, the overwhelming majority is dealing with traffic offenses and domestic disturbances. This is necessary and honorable work -- however, it typically does not constitute responding to a "crisis." 3. I enthusiastically support Chief Drumm in his campaign to reform our disgraceful, embarassing and corrupt Police Department. However, the MPD was a cesspool -- keep in mind that, for years, most of Madison's serious crimes were committed by on-duty Police Officers! It will take more than a few happy press releases to convince me that it has been cleaned up. In my mind, the MPD is still on probation. The process for complaints by members of the public against Madison Police Officers is something that deserves our attention.
Sadly No December 09, 2012 at 06:51 PM
There are still some bad cops in the MPD. Drumm knows that, but when asked, he lies
Gus R. Horvath December 09, 2012 at 07:49 PM
Go to the Town of Madison web Site. Click on town Departments. Click on Police Department. Click on Permits and Forms. Click on Civilian Complaint Form. Fill in information and acknowledge eligibility disclosure for falsifying information.
Fred December 10, 2012 at 12:25 AM
The problem isn't accessing a complaint form. The problem is what occurs and doesn't occur after the complaint is submitted.


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